Theatre Company | Sport for Jove | Leura Shakespeare Festival Terms and Conditions
Exchange or return of tickets

Tickets that have been paid for cannot be refunded or returned. Changes in the cast or the programme do not entitle holders to a return or an exchange of tickets.

Cancellation or transfer of a performance

The Leura Shakespeare Festival event is an open-air and all weather event. The performance area and audience seating is completely uncovered. The event is an all-weather experience, and Sport For Jove Theatre Company is committed to going ahead with a performance even in unfavourable weather conditions, unless there is a concern for the general safety of the actors and audience by attending the show. The decision to move a performance indoors can be made up until 30 minutes before the show begins and a cancellation may also be called during the performance.  A show is considered to be performed once 60% of it has been staged and it will not be moved indoors if conditions require the remaining portion of the performance outdoors to be cancelled.

 

For shows that proceed outdoors as scheduled, an additional 30 tickets will be made available for sale on a first come first served basis starting 1 hour before show time.

 

Leura weather is full of surprises so we therefore recommend that for the comfort of our guests that they dress with this in mind and bring warm and rainproof clothing. Please note that although umbrellas can be brought to the venue, out of consideration for other members of the audience there use should be limited during an performance.

Auxiliary expenses, including travel, accommodation or hospitality, which you have arranged in conjunction with the performance are at your own risk and not refundable by Sport For Jove Theatre Company.

Wet Weather Hotline

Ticket holders are encouraged to follow the Sport For Jove Wet Weather hotline at (02) 9990 7708 for the most current update regarding a plays' status that day.

Admission

A ticket is valid only when purchased from the authorised ticketing agent Outix or Sport For Jove Theatre Company.

The right of admission is reserved and Sport For Jove Theatre Company reserves the right to inspect bags of patrons who enter or exit the venue regardless of size.

Each individual entering the venue must have a valid ticket regardless of age.  Children 9 and under are admitted free, and these free tickets are available for reservation in advance through either the authorised ticketing agent Outix or Sport For Jove Theatre Company.

Persons aged under 16 years must be accompanied by a ticketed adult.

Patrons who disrupt a performance may be ejected from the venue.

Patron’s wishes to bring personal items into the venue do so at their own risk.  Sport For Jove Theatre Company will not take responsibility for any items which are lost or damaged on the site.

Unauthorised soliciting and customer surveying, not authorised by Sport For Jove Theatre Company, is not permitted.

The Everglades Garden venue will be open one hour before the scheduled performance begins.

Patrons are reminded that the venue is a place of natural beauty and should be respected – please don’t collect plants or flowers, climb on the trees or walk on garden beds. 

Patrons are expected to remove all items that they brought with them to the venue, or dispose of any items properly in the provide garbage bins, as such to leave the playing area as clean as they found it.

Late arrivals

Patrons arriving late will be admitted to the back of the audience area, as to limit the disruption to the audience and the performance due to their late arrival.

Seating for disabled or less mobile patrons

Customers requiring wheelchair positions and/or assistance should contact the Sport For Jove offices in Sydney 02 8970 1921, Monday – Friday 9am to 5pm.

Use of electronic devices

Use of cameras and other recording devices during the performance is prohibited. Photographs may be taken before and after the performance and at interval, but not during the performance.

Right to record or broadcast

Sport For Jove Theatre Company reserves the right to record, broadcast, simulcast and photograph any performances and the venue which may include staff and the audience.